178 Account & Payment FAQ
Users of our 178 platform ask questions across several key areas: how to set up an account and complete identity verification, which payment methods we accept and how deposits and withdrawals work, what games and markets we offer and how their rules differ, and how we protect account security and data. This FAQ page addresses the most common inquiries so you can find answers quickly without waiting for support.
Our goal is to give you clear, straightforward information about account registration, KYC verification, payment options including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, game categories, and account protection. If your question is not covered here, or if you need help beyond these answers, we encourage you to contact our support team via in-app chat or email.
For detailed information about our service scope, jurisdictional restrictions, and your legal responsibilities as a user, please read our legal noticeFor the complete terms governing your account and use of 178, review our terms and conditionsThese documents set out your rights and our policies in full.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketslive-dealer tables, sportsbook coverage, slots, esports, and game rules
- Support and data protectioncontacting our team, data handling, and account safety
Our KYC (Know Your Customer) verification requires you to upload a government-issued ID such as a national passport, driving license, or ID card, and a proof of address document such as a utility bill, bank statement, or lease agreement dated within the last three months. We may also ask for a selfie to confirm that the ID holder is you. All documents must be clear, legible, and in colour. Verification typically completes within one business day, but may take longer during peak periods. You cannot withdraw funds until verification is complete.
You can contact our support team in three ways: in-app live chat, email, or the support portal on our website. For urgent issues, in-app chat offers the quickest response. Describe your issue clearly and include any relevant account details or transaction IDs. For account verification or payment disputes, email is preferable so we have a written record. Our team aims to respond to all inquiries within one business day. Support is available during operating hours; response times may be longer during holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi.
Payments and transactions
Yes. We at 178 accept direct bank transfers from online payment, e-wallet, mobile banking, and local payment, Indonesia's four largest banks. After you select bank transfer as your deposit method and enter an amount, we provide you with our bank account details. Transfer the funds to that account and include your 178 username as the reference. Deposits typically appear in your account within subject to verification. For withdrawals, we send funds to the bank account you provided during registration. Withdrawal requests are processed within standard banking hours; transfers may take one to two business days depending on the receiving bank.
Deposits via local payment, online payment, or e-wallet are quick and secure. On the 178 deposit page, select your preferred e-wallet, enter your deposit amount, and click proceed. You will be redirected to your e-wallet app or website to confirm the payment. Once you approve the transaction, the funds are transferred to your 178 account immediately. No additional fees apply beyond your e-wallet provider's standard charges. Withdrawals to e-wallets work similarly: enter your e-wallet ID, confirm the amount, and the withdrawal is sent to your account within minutes to an hour. Your e-wallet will display the incoming transfer.
Our cashback promotion runs each week and rewards your activity across live-dealer tables, sportsbook, and slots. The exact percentage and conditions apply to all 178 accounts without prior opt-in. Cashback is calculated based on your net losses during the week and is credited automatically to your account on Monday morning. You can withdraw cashback funds or use them to place additional wagers. Cashback does not apply to winnings, only to wagering losses. Terms and conditions apply, and the promotion may be modified or withdrawn at our discretion. Check our promotions page for current details.
Yes. We accept both online payment and e-wallet for deposits and withdrawals. To deposit, select mobile banking or local payment on our payment page, enter your amount, and complete the transaction in your app. Funds appear instantly. To withdraw, provide your online payment or e-wallet account identifier during the withdrawal request. Transfers to these e-wallets typically complete within minutes. Both methods are available to verified users in supported regions. If you encounter issues with either service, contact our support team with your transaction ID and the date and amount of the transfer.
Games and markets
A demo mode is available for certain 178 slot games so you can try them without risking real funds. Log in to your account, open a game marked with a demo badge, and click "Play for free". You receive virtual credits to place demo wagers. Wins and losses in demo mode do not affect your real account balance. Demo play can help you learn game rules and features before wagering real money. Not all slots support demo mode; live-dealer tables and sportsbook require real funds to participate. Demo credits are separate from your account balance and expire after 24 hours of inactivity.
Our 178 live-dealer section features professional tables including blackjack, European roulette, baccarat, Dragon Tiger, and Sic Bo. Each table streams live from our multi-camera studio with real dealers and real cards or wheels. Tables run continuously throughout the day and are available on desktop and mobile. Different tables offer different minimum and maximum bet limits to suit various budgets. You can interact with dealers via chat in English and other languages. Game rules, payout odds, and house edge information are displayed on each table. All games use certified random number generation and are regularly audited for fairness.
Our sportsbook covers football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also offer betting on MotoGP, badminton, and other sports depending on the season. Odds and markets are updated in real time. You can place wagers before a match starts or during live play if the match is in progress. Bets are settled automatically when the final result is confirmed. Betting limits and available markets vary by event. Check our sportsbook calendar to see upcoming matches and available betting options.
Yes. We at 178 offer esports betting on Mobile Legends, Free Fire, and PUBG Mobile tournaments and matches. Our esports section includes professional leagues, regional competitions, and seasonal tournaments. You can place wagers on match outcomes, team performance, and in-game events. Odds are competitive and updated regularly. Esports betting uses the same deposit and withdrawal methods as our other services. Betting is subject to the same account verification and jurisdictional restrictions as sportsbook and casino games. Check the esports section of our platform to view upcoming matches and available markets.
Support and data protection
We at 178 protect your account data using encryption and secure servers. Your personal information, payment details, and transaction history are stored securely and are not shared with third parties except where required by law or to process your wagers and withdrawals. We comply with applicable data protection regulations in our operating jurisdictions. You can request a copy of your data or ask for deletion of your account by contacting support, subject to legal retention requirements. Our privacy policy describes our data practices in full. Data breaches are reported to affected users and relevant authorities as required by law.
To change your password, log in to your 178 account, go to account settings, and select "Change password". Enter your current password and your new password twice, then click update. Your new password takes effect immediately. If you forget your password, click "Forgot password" on the login page, enter your email or username, and we will send you a reset link. Click the link in the email and choose a new password. The reset link expires after one hour for security. If you do not receive a reset email, check your spam folder or contact support.
No. We at 178 operate only in jurisdictions where our service is legal. Access may be restricted or blocked in certain countries or regions where online wagering is prohibited. If you are unable to access 178, it indicates that our service is not available in your jurisdiction. You are responsible for verifying that access to 178 is legal in your region before creating an account or depositing funds. For details on where 178 operates, read our legal noticeIf you believe you should have access or have questions about your jurisdiction, contact our support team.