178Privacy Policy

This page describes what we collect when you use 178 and how we keep that data protected. We at 178 take your privacy seriously and comply with data protection standards applicable in the jurisdictions where we operate. Our policy covers personal information, payment data, cookies, and your rights regarding your data.

When you create an account on 178, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), or play our live-dealer tables and sportsbook, you share certain information with us. We use that information to verify your identity, process your transactions, deliver our service, and comply with legal obligations. We do not sell your data to third parties, and we do not use it for marketing purposes beyond communicating with you about your account and our service.

Our 178 platform operates in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. This privacy policy applies to all users accessing our service from these regions and elsewhere where our service is legally available.

What Data We Collect on 178

Account Registration and Identity Verification

We collect your email address, password, full name, date of birth, and phone number when you register on 178. During account verification, we request a copy of your identity document (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government-issued letter). We use this information to verify your identity, prevent fraud, and comply with regulatory requirements in your jurisdiction.

We store your identity documents securely and do not share them with third parties except where required by law or to process your account verification. Your documents are encrypted and accessible only to our compliance team. We retain identity documents for the duration of your account and for a period after account closure as required by applicable regulations.

Payment and Transaction Data

When you deposit or withdraw funds on 178, we collect transaction details including the amount, payment method, date, and time. We do not store your full payment card numbers or e-wallet credentials. Instead, we use secure payment processors (our partners handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) who manage your payment information directly. We receive only a confirmation that your transaction was successful or failed.

We retain transaction records for accounting, audit, and regulatory compliance purposes. These records are encrypted and stored on secure servers. We use transaction data to detect suspicious activity, prevent money laundering, and respond to disputes or chargebacks.

Gameplay and Account Activity

We collect data about your gameplay on 178, including which games you play (live-dealer tables like blackjack, roulette, baccarat, Dragon Tiger, Sic Bo; sportsbook markets; slots; esports betting), your wagers, your results, and the time you spent playing. We use this data to calculate your account balance, track your leaderboard position, and provide you with account statements. We also use gameplay data to detect fraud, identify problem patterns, and improve our service.

Device and Access Information

We collect information about the device you use to access 178, including your device type (mobile, desktop, tablet), operating system, browser type, and IP address. We use this information to deliver our service, troubleshoot technical issues, and detect unauthorized access attempts. We also use device information to prevent fraud and enforce our terms of service.

Cookies and Tracking

Our 178 platform uses cookies to remember your login status, store your preferences, and track your session. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). You can disable cookies in your browser settings, though this may affect your ability to use certain features on 178.

Our 178 Data Protection and Your Rights

How We Protect Your Data

We at 178 use SSL encryption to protect data in transit between your device and our servers. All personal data is encrypted at rest using industry-standard encryption. Our servers are located in secure data centres with restricted physical access and continuous monitoring. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our staff access personal data only when necessary to perform their job functions, and we require all staff to sign confidentiality agreements.

Third-Party Processors and Data Sharing

We share your data with third-party service providers only when necessary to deliver our service. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, and hosting providers. We require all third parties to sign data processing agreements and maintain the same level of data protection as we do. We do not sell your data to advertisers, data brokers, or other commercial entities.

We may disclose your data to law enforcement or regulatory authorities if required by law or if we believe disclosure is necessary to protect our legal rights or the safety of our users.

Your Rights Regarding Your Data

You have the right to access your personal data held by 178. You can request a copy of your data by contacting our support team via email or in-app chat. You have the right to correct inaccurate data—you can update your email, phone number, and address directly in your account settings. You have the right to request deletion of your data, though we may retain certain information for legal or regulatory compliance purposes.

You have the right to withdraw consent for data processing at any time. If you wish to close your account and have your data deleted (subject to legal retention requirements), contact our support team. We will process your request within a reasonable timeframe and confirm deletion once complete.

Data Retention and Account Closure

We retain your personal data for as long as your account is active. After you close your account, we retain certain data (such as transaction records and identity documents) for the period required by applicable law, typically 5–7 years for financial records. We delete other personal data (such as gameplay history and device information) within 90 days of account closure, unless we are required to retain it for legal or regulatory reasons.

International Data Transfers

Our 178 servers may be located outside your jurisdiction. When you use our service, your data may be transferred to and stored in countries other than Indonesia. We ensure that all international data transfers comply with applicable data protection laws and that your data receives the same level of protection regardless of where it is stored.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your data, contact our support team. You can reach us via email or in-app chat. We will respond to your inquiry within a reasonable timeframe. If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our 178 platform. Your continued use of our service after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data. For questions about our terms or other policies, consult our terms and conditions or legal notice